Software (System Brand)

OfficeServ Contact Centre Reporting extends the features of OfficeServ Call Reporting with the following additional functionality; Call Centre Agent Report is an ideal agent and call centre productivity reporting tool, providing up to the minute call information for each member of staff. Call activity for each agent, or group of agents, is represented using easily understood graphics and tables that highlight call trends. Agent performance can be analysed using any of the 15 comparison charts including: total talk time, calls this hour and average response times. Crucially, unanswered calls can also be identified in real-time by intelligent CLI (Calling Line Identity), enabling a rapid recovery of abandoned or lost calls.

Samsung Call Reporting Multi-Site Software

• Per Site

Samsung Call Report Installation and Training

• Per Day

Samsung Call Reporting Pro Services (Per Day)

Samsung Call Reporting Data Collection Unit

Samsung TAPI License

Samsung Agent 1 Additional Seat Software

Software Assurance package for all Xchange products

Samsung Scc Pro Base Software 1-10 User

Samsung Scc Pro Base Software 11-50 User

Samsung Scc Pro Base Software 51-100

Samsung Scc Base Software 101+ User

Samsung Communicator Desk Phone Mode - Licence

• Category: Internet & communication applications - IP telephony
• Licence Qty: 1 licence

Samsung Directory Engine - Activation key

• Samsung Directory Engine
• All in one IP voice application server
• Optional hot swap gateway modules with built in Digital Signalling Processes resources (PRI, BRI, FXS/FXO)
• Single control system for multi-site deployments
• Comprehensive mobility solution integrating mobile handset, fixed
• handset, Wi-Fi and GSM networks

Samsung Wi-Fi Agent - Licence

• Category: Internet & communication applications - IP telephony
• Licence Qty: 1 licence